Privacy Policy

Introduction

Orchid Residences ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our property rental guidance services in Chiang Mai, Thailand.

This policy applies to all personal data we collect through our website, during consultations, property viewings, and throughout our service engagement. By using our services, you acknowledge that you have read and understood this privacy policy.

If you have questions about this policy or our data practices, please contact us at [email protected].

Data We Collect

Personal Information

We collect the following types of personal data:

• Name and contact information (email address, phone number)
• Identification documents as required by Thai rental regulations
• Property preferences and search criteria
• Communication records and consultation notes
• Financial information related to rental transactions when applicable

Automatically Collected Data

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website addresses
• Device type and operating system information

Legal Basis for Processing

We process your personal data based on:

• Your consent for specific processing purposes
• Contract fulfillment for providing our services
• Legitimate interests in operating our business
• Legal compliance requirements under Thai law

How We Use Your Data

We use your personal information for the following purposes:

Service Delivery

• Coordinating property viewings and consultations
• Matching you with suitable rental properties
• Facilitating communication with property owners
• Providing cultural orientation and settlement support
• Processing rental documentation when engaged

Communication

• Responding to your inquiries and requests
• Sending service updates and appointment confirmations
• Providing property search results and recommendations
• Sharing information about our services (with your consent)

Business Operations

• Improving our website and service offerings
• Analyzing service usage patterns to enhance client experience
• Maintaining accurate business records
• Complying with legal and regulatory requirements

Data Sharing and Disclosure

We share your personal data only in the following circumstances:

Property Owners

With your consent, we share relevant information with property owners to facilitate rental arrangements. This typically includes your name, contact details, and basic background information as required by standard rental procedures in Thailand.

Service Providers

We may engage trusted third-party service providers who assist with website hosting, data storage, and communication tools. These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by Thai law, regulation, legal process, or governmental request, including cooperation with law enforcement or regulatory authorities.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data:

• Secure data storage systems with encryption
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Staff training on data protection practices
• Secure communication channels for sensitive information
• Regular data backups with secure storage

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continually work to maintain the highest protection standards.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by Thai law. Specifically:

• Active client data: Duration of engagement plus three years
• Inquiry data: Two years from last contact
• Rental documentation: Seven years as required by Thai regulations
• Marketing communications: Until you unsubscribe or request deletion

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about our cookie practices, please review our Cookie Policy.

Types of cookies we use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand site usage patterns
• Preference cookies: Remember your settings and choices

Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and applicable data protection laws, you have the following rights:

Access and Information

You have the right to request access to your personal data we hold and receive information about how we process it.

Rectification

You may request correction of inaccurate or incomplete personal data.

Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.

Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

Objection and Restriction

You may object to processing based on legitimate interests or request restriction of processing in certain circumstances.

Withdraw Consent

Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.

Lodge a Complaint

You have the right to lodge a complaint with the Personal Data Protection Committee of Thailand if you believe your data protection rights have been violated.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Links to property listings, local service providers, or informational resources are provided for convenience and do not constitute endorsement of their privacy practices.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Upon learning that we have collected personal data from a minor without appropriate consent, we will take steps to delete such information promptly.

International Data Transfers

While our operations are based in Thailand, some of our service providers may be located in other countries. When we transfer personal data outside Thailand, we ensure appropriate safeguards are in place to protect your information in accordance with Thai data protection law.

Such safeguards may include standard contractual clauses, adequacy decisions, or other legally approved mechanisms for international data transfer.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to active clients
• Highlighting changes during your next service interaction

Your continued use of our services after changes become effective constitutes acceptance of the updated policy. We encourage you to review this policy periodically.